Terms & Conditions

General Information

All patients are required to provide personal details including name, date of birth, address, telephone and email.

All patients are required to complete a medical history questionnaire prior to their first appointment, and at each subsequent appointment if there are any changes. This is necessary to keep you safe and to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation. Please see our Privacy Policy for more information on how we handle your personal and sensitive data.

Booking Appointments

We take online bookings via Treatwell or Booksy, or you can call the clinic on 0161 210 5076.

New Patients

Patients that are new to our practice are required to have an initial consultation before any treatment or service can be provided.

Client Suitability & Health Conditions

When booking an appointment online, it is the client’s responsibility to ensure they are suitable for the chosen treatment. This includes checking for any medical conditions, medications, or contraindications that may prevent the treatment from going ahead safely.

If you arrive for your appointment and are found to be unsuitable for the treatment, your deposit or payment is non-refundable. However, the amount paid can be transferred to a different treatment that is appropriate and safe for you.

Serene Skin & Beauty reserves the right to refuse to carry out any treatment if it is not safe or clinically appropriate to do so.

Cancellation & Rescheduling Policy

We run a very busy practice and often have a waiting list of patients who may be able to use a cancelled appointment. Providing us with notice allows us to make the best use of our appointment diary and provide the best service for all our patients.

If you need to cancel or reschedule your appointment, please contact the clinic on 0161 210 5076 or email info@sereneskinandbeauty.co.uk.

All online bookings are made via Treatwell or Booksy and their own cancellation terms apply. Please refer to the respective platform’s cancellation policy at the time of booking.

Review Appointments

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2 to 3 weeks, no treatment adjustments can be provided once this review period has passed.

Children

We do not treat children or young adults under the age of 18.

We are unable to allow children to remain unaccompanied in the reception area. Our front of house staff are neither trained nor insured to supervise children, and we respectfully ask clients not to ask staff to watch children during treatments.

For safety reasons, children are not permitted in treatment rooms at any time. Please do not bring children to the clinic.

Smoking Policy

Smoking is not permitted inside, directly outside, or on clinic premises.

Pets Policy

We are unable to allow pets in the clinic for hygiene reasons.

Treatment Courses

Treatment courses are non-refundable. However, outstanding balances for remaining treatments can be transferred to alternative products or clinic treatments. We may also recommend a change in your treatment programme during a course to meet your individual needs.

Pregnancy Policy for Treatment Courses

Some treatments offered by Serene Skin & Beauty are unsuitable during pregnancy or breastfeeding. By purchasing a course of treatments, you confirm that you are not currently pregnant and that you understand certain treatments cannot be carried out if pregnancy occurs during your course.

If you become pregnant after purchasing a treatment course, no cash refunds are offered for any remaining sessions. Instead, you may:

• Pause your course and resume after your baby is born and breastfeeding has finished (if applicable).
• Transfer the unused portion of your course to a friend or family member.

Proof of pregnancy is not required. These terms apply to all multi-session treatment packages, whether paid in full or at a discounted rate.

Promotional Offers

All offers are limited to one per person and cannot be used in conjunction with any other offer or product purchase.

Payment

You will be advised of the full cost of any treatment plan before any treatment is undertaken. Payment is taken in full at the time of treatment. The clinic accepts cash and all major debit and credit cards.

Photographs

At each appointment you will be required to provide verbal consent for your practitioner to take and store before and after photographs of each treatment area. This is a mandatory requirement to receive treatment at Serene Skin & Beauty, as required by our insurance.

It is NOT mandatory to consent to the sharing of your photographs. We will seek separate written consent if we would like to use your photographs for any purpose outside of your medical aesthetic record or insurance requirements, and you may decline.

Treatment Results

Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you. Treatment results may vary from person to person and no guarantee of an exact result can be provided. This is due to individual skin types, conditions, age and degree of ageing.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which includes: consultation and assessment; provision of information and advice; safe treatment with evidence-based products; and follow-up appointments, aftercare advice and support as appropriate.

Whilst we undertake to provide excellent service, honest advice, safe expert treatment and only the best products, we cannot guarantee results and cannot offer refunds if results fail to meet expectations.

Feedback

We aim for every patient to have a five-star experience every time they visit. All feedback is appreciated — both positive and negative — and is used to continually improve the quality of our service. Feedback can be submitted verbally, via email, via our post-treatment survey, or via Google, Facebook, or Treatwell reviews.

Complaints

Should you ever be dissatisfied with any aspect of the service or treatment you have received, please discuss this directly with your practitioner in the first instance.

If you do not feel comfortable doing so, or feel this has not resolved your complaint, you may make a formal complaint in writing by emailing info@sereneskinandbeauty.co.uk as soon as possible. We will acknowledge your complaint within 48 hours and arrange an appropriate time to discuss it further. A copy of our Complaints Policy is available on request.